Shipping policy

Thank you for shopping at Sennae. Because most of our jewelry is personalized and made to order, please review our processing and shipping timelines below before placing your order.

Processing Time

Personalized pieces are handmade after your order is placed. Please allow 3–5 business days for your order to be personalized and prepared for shipment, in addition to the shipping time listed below. During high-demand periods (holidays, Mother's Day, Valentine's Day), processing may take slightly longer — we'll note any delays on our homepage if they apply.

Shipping Rates and Timelines (Domestic — United States)

• Standard Shipping: $8.00, 3–5 business days after processing — free on orders over $70
• Express Shipping: $15.00, 1–2 business days after processing

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after you receive this email.

Lost, Stolen, or Delayed Packages

Sennae is not responsible for packages lost, stolen, or delayed by the carrier once marked as delivered. If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office first, then contact us at support@sennaejewelry.com within 7 days so we can assist.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us within 24 hours of placing your order so we can attempt to correct it before your item ships.

P.O. Boxes and APO/FPO Addresses

We cannot ship to P.O. Boxes or APO/FPO Addresses.

Questions

If you have any questions about your order's shipping status, please contact us at support@sennaejewelry.com with your order number.