Refund policy

Thank you for shopping at Sennae. Please read this policy carefully before placing your order.

All Sales Are Final

Because our jewelry is personalized and made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, or any reason other than damage or defect. Please review your personalization details, sizing, and order carefully before completing checkout, as we're unable to make changes once production begins.

Pieces from our Ready to Ship collection are not personalized. These may be returned in unworn, original condition within 14 days of delivery.

Ready to Ship Returns

Pieces from our Ready to Ship collection are not personalized and may be returned in unworn, original condition within 14 days of delivery. Email support@sennaejewelry.com with your order number to start a return and we'll send you the return address. Return shipping is the customer's responsibility unless the item arrived damaged or defective. Refunds are issued once we receive and inspect the item.

Damaged or Defective Items

If your item arrives damaged, defective, or does not match the personalization details you submitted at checkout, please contact us within 14 days of delivery at support@sennaejewelry.com with your order number and photos of the item. We will offer a replacement or full refund at no additional cost to you.

Order Changes and Cancellations

Because personalized items go into production shortly after your order is placed, we can only accommodate changes or cancellations within 24 hours of purchase. Please contact us as soon as possible at support@sennaejewelry.com if you need to make a change.

Processing Time

Please allow 7 business days for your piece to be made before your order ships, in addition to standard shipping time — approximately two weeks from checkout to delivery. Ready to Ship pieces are not personalized and ship within 1–2 business days.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. Shipping charges are non-refundable except in cases of our error.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@sennaejewelry.com